Refund policy

At TsukiGlass, we prioritize customer satisfaction and strive to provide high-quality products and a seamless shopping experience. We understand that sometimes items may not meet your expectations, you might need to cancel an order, or you may receive a defective product. We are committed to making it right. Our refund, return, cancellation, and replacement policies are designed to ensure your satisfaction and give you peace of mind when shopping with us.

Our refund policy lasts 90 days and is effective from the moment you receive your goods. Should you wish to return your order, please notify us within 15 days of receipt of your order.

To be eligible for a return,
item must be unused and in the same condition and original packaging in which you received it. This pertains not only to the product itself, but also to any packaging and materials that accompany the product. Proof of purchase must be presented for consideration of a return.

Items sent back to us without a Return Merchandise Authorization (RMA) or dispatched more than 15 days after an RMA has been issued will automatically be subject to a 20% restocking fee. Please contact us (support@tsukiglass.com) to obtain an RMA number, which must accompany the returned goods. If applicable, please be prepared to provide supporting images when contacting us for an RMA to support your purpose for the return.

The shipping cost charged on your order is non-refundable. Buyer will be responsible for the shipment of returned goods and for ensuring that goods are packed properly for transport with proper insurance coverage. The return of damaged goods due to carrier mishandling will not qualify for a refund and buyer will be responsible for issuing a claim with their carrier for reimbursement.

There are certain situations where only partial refunds are granted, which if approved by a representative of the company, may result in a 20% restocking fee : (if applicable)*

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 90 days after delivery-your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@tsukiglass.com . Please note that returns will need to be sent to the address customer support will provide you.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@tsukiglass.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at
support@TsukiGlass.com