Frequently Asked Questions
Can the TsukiGlass be kept in the freezer?
We strongly suggest not to store the glass in the freezer to prevent the risk of thermal shock. It's also important to note that the glass should not be placed in a microwave or oven.
Is it suitable to use ice or whisky stones with the TsukiGlass?
TsukiGlass is primarily optimized for enriching the aromas and flavors of whisky sipped neat. If you prefer whisky on the rocks, it can still be perfect to use with ice as well.
Is the TsukiGlass suitable for cocktails or hot beverages?
We won't dictate what goes into your glass. While we're inclined towards whiskies, if you enjoy whiskey-based cocktails or other mixed spirits, feel free to use this glass. If you want to use the TsukiGlass for hot beverages, it's perfectly fine. The double-wall structure will prevent heat transfer to the outside. Just remember to avoid sudden temperature changes to prevent thermal shock.
Can the TsukiGlass be used for other spirits?
Even though the TsukiGlass is designed with whisky appreciation in mind, it performs admirably with any high-ABV spirit where nosing enhances the drinking experience.
How is the TsukiGlass packaged?
The TsukiGlass is sold in pairs and comes in a carefully packed gift box, to protect the glass.
Why does TsukiGlass spell whisky without an 'e'?
You've got a keen eye! Both whisky and whiskey are correct, originating from translations of Scottish and Irish Gaelic forms of the term usquebaugh, meaning 'water of life'. It's thought that the Irish adopted the whiskey spelling to distinguish their spirit from the Scottish whisky, which was considered inferior quality in the late 1800s. Irish immigrants brought the whiskey spelling to the United States, so you'll see 'whiskey' in the United States and Ireland, and 'whisky' in Scotland, Canada, and most other regions. As TsukiGlass is inspired by the love of Scotch whisky and the Japanese landscape, we use the spelling 'whisky' in our communication.
Shipping and Delivery
United States: Please allow 4-12 business days.
Please allow 8-12 business days (average) for orders to arrive in the following countries: United Kingdom, Australia, Canada.
For other countries shipping may take 12-25 business days. If your order hasn’t arrived in the estimated delivery times, please contact our support team at the contact us page or leave a message on the online chat.
The order processing time might take up to 3 days. Processing includes checking, packing, and sending your orders to the post office. After all these procedures, the tracking number will be provided to you.
How Can I Get My Tracking Number?
Tracking information is available within 1-3 days. Tracking details will be supplied once the orders have been shipped. You will get an email shipping confirmation with the tracking number. If you did not receive any message from us, please contact our support team on the contact us page or leave a message on the online chat.
Our 30-Day Satisfaction Guarantee
We are confident that you'll fall in love with your new TsukiGlass Glasses , which is why we offer a 30-Day Satisfaction Guarantee!
The TsukiGlass 100% Delivery Guarantee
No matter which way you look at them, TsukiGlass glasses are stunning works of art and are packaged accordingly. For extra protection and peace of mind, our TsukiGlass glasses for whisky comes with a 100% Perfect-Delivery Guarantee. If they are damaged in any way upon arrival, we will send you a replacement set free of charge.
That’s the TsukiGlass promise.
Payment and Others
What Methods of Payment Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express)
What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 30 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.
How Do I Cancel An Order?
We are only able to cancel orders within the first 24 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
From Vision to Reality: The Birth of TsukiGlass
Our journey began with a vision to elevate the ordinary into the extraordinary. We believe that a truly exquisite whisky glass should do more than just hold your drink; it should add a dimension of sensory pleasure, enhancing the visual allure of the whisky, the nuanced aromas, and the overall enjoyment of each sip.
At TsukiGlass, we combine traditional Japanese artistry with modern aesthetics to create a unique range of whisky glasses. Our design philosophy is deeply rooted in the principles of minimalism, functionality, and harmony, which are characteristic of Japanese craftsmanship.